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Conflict
Resolution
(Code
008)
 This
video broadly follows a
win/win approach to
conflict resolution where
the parties in conflict
have their needs and goals
met by firstly being
prepared to face the
issues and then working
through a process leading
to a mutually satisfying
solution.
As
members of the human race
we all encounter conflict
both in our social and
working lives. How we cope
with it and deal with it
is the issue.
 Conflict
resolution skills can be
learned and this video
program shows
participants the process
including:
-
Managing
emotions
-
Conflict
‘mapping’
-
Designing
options
-
Negotiation
-
Compromise
-
The
role of the mediator
 Set
in real home and workplace
surroundings the video
illustrates scenarios that
are familiar to us all.
Pause
breaks are a feature of
the video and the program includes a
comprehensive trainer's
guide.
22 minutes
(approx)
$290 +$29 GST Australian
delivery
$290 +$30 p/h
Delivery outside of
Australia
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